You may return any item purchased from Love Evelyn for a full refund within 30 days of receiving your original order. Returns must be arranged and paid for by the customer. All goods must be in resaleable condition with any seals intact and product packaging undamaged. Please email us at firstname.lastname@example.org prior to arranging any goods being returned so that we can provide a reference number.
You may also exchange your item purchased from Love Evelyn within 30 days, as long as the new item is the same product code as the original product you ordered. If you want to exchange for a different shade or colour, the price of both colours/shades must be the same as the price at which you bought the original product.
Damaged or faulty items should be reported by emailing us at email@example.com within 48 hours of receiving them in order to qualify for a refund or exchange.
Any replacement will only be sent to the original delivery address that you used when making the order.
Exchanging for a different item
If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you will need to return the unwanted item for a refund and then place a new order.
We will refund the price you purchased your item at and this includes sale items. Please email us at firstname.lastname@example.org prior to arranging any goods being returned in order that we can provide a reference number.
Condition of the goods returned
All goods will be inspected for damage/use on return.
The goods are your responsibility until they reach our warehouse. Please ensure therefore that they’re packed properly and have little chance of being damaged in transit.
In the event where an item is returned to us in an unsuitable condition, we reserve the right to send it back to you.
Proof of posting
We strongly recommend that you obtain proof of postage when returning items. Our returns address is: Love Evelyn Returns Department, VIP House, 4 Hardwick Grange, Woolston, Warrington, Cheshire WA1 4RF.