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Terms & Conditions

By visiting and using the Love Evelyn website you agree to the following:

Things that you agree not to do

You will not use this website inappropriately. Namely and as examples;

You will neither commit nor encourage a criminal offence whilst using this website. You will take all steps at all times not to transmit any virus or trojan. You agree not to post any material on our community presences (blog, reviews, social media or other) that is in any way malicious, racist, sexist, obscene, considered to be a breach of confidence or offensive. You will not attempt to corrupt data or hack into any aspect of our sales process or service or community conversations.

You will not become a nuisance to other Love Evelyn website users nor will you send any unsolicited promotional material or spam.

For the avoidance of doubt, any actions that constitute any of the above will potentially constitute an offence under the Computer Misuse Act 1990. Again for the avoidance of doubt, Love Evelyn Ltd will report any such breach to the police in pursuit of a criminal action. 

Love Evelyn’s Intellectual Property

No part of our website and content (expressly, this includes: product pictures and photographs, product descriptions, content translation, website title tags, website meta tags, website design and any part of the proprietary software) may be copied in any way to any other computer, server or website without Love Evelyn’s express consent. Consent may be receded by Love Evelyn at any time.

There are exceptions:

Content and product pictures can be used without consent where:

1) You are expressly intent on promoting Love Evelyn and its community.

2) A party host is using the material to attract party guests.

Terms of Sale

By placing an order with Love Evelyn you are offering to purchase a product on and subject to the following terms and conditions.

NB At all times, either for sale or non-sale items, all orders are subject to availability and the express confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which Love Evelyn will not be responsible.

In order to enter into a contract of sale with Love Evelyn you must be at least 18 years of age and possess a valid credit or debit card issued by a bank acceptable to Love Evelyn.

Missing Items

Undelivered or missing goods must be reported within 30 days of purchase in order to qualify for a replacement or refund by contacting us at

Maintaining an account with Love Evelyn

Love Evelyn retains the right to close your account at its sole discretion.

When making your order, the order will be accepted when we have informed you by email.

When placing an order with Love Evelyn you warrant that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that you have sufficient funds to cover the cost of the goods.

Linking to our website

You may link to our home page , provided you do so in a way that is fair and legal. Any such link must not damage the reputation of Love Evelyn or take advantage of its reputation. You must ensure that if establishing a link, you do not suggest any form of association or endorsement on the part of Love Evelyn where none exists. 

You must not establish a link from any website that is not owned or controlled by you with without the express consent of that website’s owners. 


Love Evelyn shall retain at all times the right in its absolute discretion and without notice to change, remove or vary the services and/or any page of .

Invalid terms

Should any part of these Terms be unenforceable (including any provision in which Love Evelyn excludes our liability to you) the enforceability of any other part of these Terms will not be affected with all other clauses remaining expressly in full force and effect.


If you have a complaint about Love Evelyn, please contact our Customer Care team here:

In the event that our Customer Care team are unable to resolve any complaint, and you are still not satisfied, then you may refer your complaint to the Retail Ombudsman which is a certified Alternative Dispute Resolution Provider ( We will respond to any complaint referred to us by The Retail Ombudsman:

The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP (Tel: +44 20 3540 8063)

via email to

Governing Law

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties. These terms supersede any and all preceding and contemporaneous agreements between you and Love Evelyn.

Ethical Product Sourcing Policy

Love Evelyn is a reputable business committed to offering its community a range of high quality beauty products. Accordingly Love Evelyn holds central to its core its obligation to ensure that suppliers are operating ethically. 

Love Evelyn demands that its suppliers consistently provide a working ethic which protects their employees' health and safety and basic human rights. 

All product suppliers either comply with their national employment laws and regulations or are no longer held on the supplier roster. In particular a high regard is given to: 

• Minimum age of employees 
• Employment selection processes 
• Health and safety scrutiny
• Discrimination 
• Bullying policy
• Average working hours 
• Appropriate rates of pay 
• Terms of contracts of employment 

Love Evelyn hand pick’s its suppliers in order that it has the best possible chance of never sourcing stock from countries that are in breach of the above principles.

Naturally, it is not always possible to monitor and control the conditions of each individual involved in the production of our products, however our policy is to constantly challenge in respect of this.